The following terms and conditions apply to all bookings made on this website. We kindly ask that you take a moment to read them prior to making a booking.Signature Suites enters into this Agreement as principal for bookings made for the sites it owns. The booking confirmation will clearly state the identity of the Owner. In these Terms and Conditions the following definitions apply:
“Company” or “we” means Signature Suites Limited (Company No 10932358) whose registered office is at Fairview, 192 Park Road, Cambridgeshire, Peterborough, England, PE1 2UF.
“Booking” means the booking for accommodation, functions and/or any other services or items made with us.
“Contract” means the Booking and these terms, and any other terms and conditions stated to apply to the Booking.
“Site” means the premises for which your booking is made.
“Terms” means these terms and conditions.
“Websites” means www.signaturesuitesuk.com or any other website owned or operated by us.
“VAT” means value added tax.
All Bookings at the site are subject to these Terms.
At the time of booking, we will take your credit/debit card details and you authorise the use of this card for any sums that become owing to us. We shall also have the right to require full payment in advance at the time of booking, or, if the Booking includes the supply of certain items or services. No Booking shall be treated as confirmed until the details and/or payment/deposit described in this paragraph have been provided.
The prices displayed on the Websites are an average per night per person until a rate is selected. Any service or VAT (at the prevailing rate) are included only if specified. A minimum length of stay, deposit and other conditions may apply to certain rates, as specified. Once a rate is selected on the Websites, the total for your requested stay shall be displayed on the reservation summary. Prices shall be charged GB pounds sterling and any currency conversion facility is provided as an approximation tool only, please refer to the Currency Disclaimer for more details.
The VAT breakdown shown is indicative based on the current rate of VAT, and the expected VAT treatment of the goods or services. VAT will be payable at the prevailing rate applicable at the tax point of the invoice or Booking confirmation issued, and may change depending on the actual rate and the VAT treatment of the goods and services purchased at that date.
Price lists for additional items are on display at relevant locations within the site and are available on request.
Check-in/ Check-out Requirements
In the interests of security and to prevent fraud, at the time of check-in, guests may be required to confirm their identity by providing their booking reference; their passport/identity card/driving licence and a valid credit or debit card which may be swiped in the presence of the card holder. If guests are travelling from outside the UK, Ireland or any country in the Commonwealth we are also obliged by law to require guests to provide the number and place of issue of your passport/identity card and details of their next destination. These records will be kept for at least 12 months and may be disclosed or made available for inspection by any police officer or as otherwise required by applicable law in connection with the prevention or investigation of crime. The information above may be requested for each member of your party over the age of 16 and we reserve the right to refuse entry to persons who cannot provide the information set out above.
Unless otherwise stated on the booking confirmation, Guests may check-in at any time from 2pm on the scheduled day of arrival. All pre-paid rooms will he held until 10pm on the scheduled day of arrival unless otherwise agreed directly with Signature Suites. Please let us know it you are intending to check in after 6pm on the day of arrival.
On the day of departure we kindly ask all guests to vacate their rooms by 12.00 noon (unless a later departure is stated as part of your Booking). Late check-out after this time can be requested subject to availability and will be charged at a daily rate at the discretion of the site.
Rooms are subject to maximum occupancy rules set by the site. If you would like further details please contact the Company or the relevant site.
All payments will be made online and in advance using a credit / debit card. Any “walk up” bookings may be accepted dependant on availability, however, the booking MUST be made and confirmed on site using the computer in the reception area.
Any outstanding charges must be paid for in full on check-out from the site.
Cancellation Policy and No Shows
We require full prepayment for the entire stay at the time of the Booking and this is non-refundable and the Booking non-changeable. Prepayment is charged to the credit/debit card supplied at the time of the Booking. Cancellation or non-arrival will result in the forfeiture of the prepayment.
Changes or Cancellation by the Company
Very occasionally we may need to cancel your Booking. In such circumstances you will be given a full refund but we shall have no further liability to you arising out of such cancellation. We will, however, use reasonable endeavours to try and re-locate any confirmed Booking cancelled by us to an alternative location similar in standard to the site or hotel.
Your booking is for a type of room in the site and does not guarantee that you will be able to stay in a specific room or in the same room for the duration of your stay. If you have indicated a preference for a particular room through a “choose your own room” facility on the Website, we will use our reasonable efforts to honour this preference. However, we may need to allocate an alternative room to you for operational or safety reasons. If we need to move you to a different room during your booking for which a lower rate is available than the rate you booked at, we will refund you the difference in the rates.
We reserve the right and you hereby authorise us to charge your credit or debit card for any damage incurred to your room or the Hotel during your stay (including without limitation specialist cleaning) or for any items that are missing when you leave.
Dependent on your individual needs a selection of specifically designed rooms is provided at each of our hotels.
Please contact us on 01733 344663 to discuss specific individual requirements and the availability of appropriate accommodation, and we will do our best to accommodate your needs.
Your chosen destination has a variety of leisure offerings and we will be happy to make recommendations, although, we accept no liability should they fail to reach your expectations
Where a site has its own car park, there may be a charge and/or limited spaces available and space may not be available for the duration of your stay. Terms and conditions may also apply to car park use. Please contact the site directly for more information. Cars and their contents are left at the owner’s/customer’s own risk. We do not accept responsibility for loss or damage (save as may not be excluded or restricted by applicable law).
Guests are requested to conduct themselves appropriately at all times and to comply with Company procedures and/or requests with regard to conduct and respect for the property of the site, its employees and guests and their health and safety. Guests are requested not to disrupt the comfort and enjoyment of other guests, the smooth running of the site, or cause offence to other guests or our members of staff. We reserve the right to refuse accommodation or services or remove you and members of your party from the site if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case we shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred.
Guests are not permitted to smoke in rooms or public areas.
All children (a person under 16 years of age) staying at the site must be accompanied by an adult and must be supervised by an adult at all times. If you require a family room, please enquire before confirming your booking. Cots may be available in some of our properties. However, these are limited and subject to availability. Additional charges may apply. Please check at the time of booking.
Guide dogs are accepted with prior arrangement at the Company’s discretion, but otherwise no pets are allowed at the site.
Telephone calls may be recorded from time to time to help us improve the service we offer you.
The Company accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, fire or failure of electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures.
Limitation of Liability
The Company will not be responsible for the loss or damage of any property left in the Hotel other than as required under the Hotel Proprietor’s Act 1956 and the Local London Authorities Act 2004 (a copy of the notice under such Acts is displayed in the reception of the Hotel) or any other applicable law.
The Company will not be liable for any indirect, consequential or pure economic loss or any loss of profit, goodwill or opportunity (whether caused by the negligence of the Company, its employees, contractor or agents or otherwise). The Company’s total liability shall not exceed the value of the charges received by it under the Contract.
Nothing contained in the Contract or in any other document referred to or incorporated in it shall be read or construed as excluding any liability for death or personal injury caused by the Company’s negligence or liability for fraud or fraudulent misrepresentation.
Governing Law and Jurisdiction
The Contract and any non-contractual obligations arising in connection with it are governed by English law.
The English courts have exclusive jurisdiction to determine any dispute arising in connection with the Contract, including disputes relating to any non-contractual obligations.
Each party irrevocably waives any objection which it may now or later have to proceedings being brought in the English courts (on the grounds that the English courts are not a convenient forum or otherwise).
Web Site Information
While all reasonable efforts have been taken to ensure the accuracy of information on the Websites, the Company does not accept responsibility for errors or omissions and reserve the right to amend, cancel or vary any of the arrangements featured on the Websites without notice. Please note that in certain circumstances, generic photographic images have been used to represent the general style of a particular product or site.
The content of the Websites is the copyright of the Company, and may not be copied, reproduced, published, distributed or amended for any other purpose without our prior written consent.
Trade marks used on the Websites are the property of the respective owners. Hyperlinks to third party websites are provided for your convenience. We cannot accept responsibility for the content or use of third party sites.
The Websites are operated by the Company.